“Exquisite hand-crafted jewellery”
I Margaret Carter am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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Items will usually be sent by Royal Mail Signed For 1st Class, and as such, I will always obtain a proof of postage.
I aim to reuse & recycle outer packaging wherever possible. Please contact me if you need your purchase to be sent with full insurance cover, or if you have any special packaging or delivery requirements.
All items have small components and are therefore not suitable for children unless otherwise stated.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
As I believe it is important that you are entirely happy with your purchase, refunds will be given for items (except earrings) returned unworn, in their original condition and packaging, within 7 days of receipt. The cost of the item will be refunded, however, all return postage is the responsibility of the customer, and as I cannot be held responsible for items that may be lost or damaged in the post, you may wish to consider insuring any returns.
Hopefully, you will never need to, but please e-mail in advance if a refund or exchange is required.
Sales to USA/Canada / Rest of World are subject to UK legislation. If this is not acceptable, please do not continue with the purchase.
