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Buying from me
Each item is handmade to order and so shipping times vary. If you need something quickly, do contact me as I may be able to accommodate. I strive to provide a top quality product and superior customer service.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Read the Folksy Returns Policy.
So happy with my custom made bag. It is beautifully made, and perfect in every way! Kirsty is brilliant and will do everything she can to make the perfect bag for you. I asked her to combine a few elements from different bags on her shop, and she has created exactly what I wanted. The bag was promptly made and shipped. Thank you so much Kirsty!