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Buying from me
Items are made-to-order and ready to ship within the stated processing times - please see listings for more information.
All items are insured and sent out via a courier and will need to be signed for. The buyer has 14 days from shipment date to notify me if any problems have occurred during transit.
Custom Orders will be sent a message to confirm their personalisation details before the order is processed. (Please note - Custom Orders are non-refundable unless damaged)
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Read the Folksy Returns Policy.
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