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Buying from me
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Processing time:
I want you to receive your items as quickly as possible, so I aim to dispatch orders the same, or next working day.
If you've purchased a custom order (or have requested an item in a different size) then times will vary so please message me for more accurate details.
I will do my best to meet the following shipping estimates, but unfortunately I can't guarantee them.
Estimated shipping times:
United Kingdom: 1-3 business days
North America: 5-7 business days
Europe: 3-5 business days
Australia, New Zealand and Oceania: 5-7 business days
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns:
I gladly accept returns and exchanges just contact me within: 14 days of delivery and ship items back to me within 30 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. I don't accept cancellations but please contact me if you have any problems with your order.
Gift wrapping and packaging:
All items come beautifully packaged in padded, cardboard jewellery boxes, making them ideal for giving as gifts! All orders are sent in durable, bubble lined mailers and proof of postage is always obtained.
Custom and personalised orders:
I love doing custom orders so if you have something special in mind, or don't quite see what you're looking for on my store, please don't hesitate to get in touch!
Care instructions:
All crystals and gemstone jewellery should be stored in a safe place, out of direct sunlight. To clean your jewellery please wipe it gently with a soft, damp cloth.
To (energetically) cleanse your crystals I highly recommend using resonance (i.e. tuning forks or a singing bowl), giving them a moon bath or smudging with sage. Please be aware that immersing crystals in water or using salt on them may lead to damage.
Please remove all gemstone jewellery before taking a bath or shower.
Read the Folksy Returns Policy.
