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Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Read the Folksy Returns Policy.
Andy's customer care is as impressive as his wood caring skills. He kept me fully informed of the arrival of my order, which was very carefully packaged. I bought a wren in spalted beech - a dramatically marked wood - and a leaning peering mouse, carved from one piece of oak, even its long tail. Charming, slightly quirky pieces and perfect for small gifts.