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Buying from me
Laser cut and engraving
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
PLEASE NOTE
Our products are not toys.
All our items are made to order and most of them are personalised. Above pictures are examples.
This is made from wood that has a natural design which could vary and the engraving might look different on every item.
Due to monitor differentiation the colour may vary slightly to those that you see on your screen.
If you item is personalised, the personalisation will be copied exactly as the message is received, we cannot accept responsibility for miss spelt messages.
The longer name/text, the smaller font
For personalised items please check messages - we might have questions about it.
Any questions? - simply message me.
We don't accept returns, exchanges or cancellations. But you can always contact me if you have any problems with your order.
If the item arrives damaged please contact me up to 24h after receiving it with pictures of damaged item and packaging. All parcels are insured and we need pictures to make a compensation claim.
All parcels are insured with a tracking number
We post everything on time, however we can not be held responsible for delays caused by the carrier.
Royal Mail deems an item lost after the 10th working day after the due date
Read the Folksy Returns Policy.
