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Buying from me
Silk Moon pop up shop & artist studio I am the owner of this shop at Hinckley Railway Station Leicestershire. I am a full time working artist who teaches lessons, paints art, makes handmade jewellery, original greeting cards, notelets, keyrings. All of these items are handmade, beautiful, and totally original. I aim to add some of these onto Folksy.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Shipping and processing times:
Making and preparing your order will take between 3-5 working days. Once your order has packaged and dispatched, I will get in touch with an estimated date of delivery. If you are a UK customer, I will send your order 1st class, therefore you can expect to receive your artwork within 1-2 working days from the dispatch date.
If you are ordering a painting from outside the UK, delivery times usually take between 5-7 working days. You can also choose to upgrade your shipping to be tracked. To do this, please select this option in the drop down menu when placing your order.
Refunds and returns:
It's important to me that all my customers are 100% satisfied with their purchase, therefore, I offer refunds/exchanges on all of my products. If you would like to return or exchange an item you have purchased, please get in touch through Folksy messaging service.
Disclaimer:
All my paintings are original, handmade with my very own hands.
Therefore, please be aware that they may contain slight variations in size, pattern or colour.
Read the Folksy Returns Policy.
