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Buying from me
Personalised & Custom Made Gifts, Tags, Save The Dates & Favours For All Occasions Such As Weddings, Engagements, House Warmings, Anniversaries, New Babies, Valentines and Christmas at the The White Heart Gift Company.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
If, for any reason, you are not happy with your item, please let me know as soon as possible and we can work together to find a resolution.
Please let me know within 48 hours of receipt if you would like to return an item.
Unfortunately, I cannot offer refunds on personalised goods unless there has been an error on our part.
Return postage is the buyers responsibility and items must be returned in their original condition.
Once a returned item has been received, I will refund the original cost of the item (not including the cost of the original postage).
Read the Folksy Returns Policy.
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