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Buying from me
I have set the timescale on finished pieces to 3 working days days. This is to allow time for things like re-polishing, which may be necessary if the item has been in storage for a while. I also need to allow some time for the person who posts on my behalf, to find time convenient to them, to run the errand for me.
I do however, do my utmost to dispatch orders as quickly as possible, if you require something urgently, please let me know and I'll do my best to speed things up for you.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Read the Folksy Returns Policy.
