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Buying from me
I take lots of pride in my work, and I promise that each item I send out is something I am happy to put my name to, and something I would hang in my own home. If you have any problems, I will do my absolute best to sort them out without fuss or stress. All I ask is that customers contact me as soon as possible if they have any problems, to allow me to fix them quickly.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Because each item is custom made, I can only accept returns if the print or canvas is faulty, in which case I will pay for shipping and offer you a refund or replacement. If you have ordered then changed your mind, message me as soon as possible and I will see if it's too late to cancel. Don't worry, it's human to change your mind :-)
Read the Folksy Returns Policy.
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