Songbird Haven Gifts

Songbird Haven Gifts

Bri King Plus

“Designer of Handmade Jewellery, Wall Decor and Gifts”

My privacy policy

I SongbirdHavenGifts am the data-controller of your personal information as it relates to my shop.

When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

• With Folksy to comply with my obligations.

• With delivery companies to fulfil your order.

• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

If you have any concerns about your personal data, please contact support@folksy.co.uk.

In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.

If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.

You can read Folksy's privacy policy here.

Shop Announcement:

Please take a look at my new Amber items, 925 Sterling Silver, and hand sown, handmade Jewellery. This includes Amber Cognac, Green, White, Butterscotch, Ombre Amber and Multicoloured Amber gems.

Shop collections

All items by Songbird Haven Gifts

About Songbird Haven Gifts

Songbird Haven Gifts

Designer of Jewellery & Home Decor, utilizing Birds and Wildlife for inspirations.

I have taken inspiration from songbirds, after having Robins nest in our back garden. The timing signified the beginning of my recovery from a very nasty illness.

Birds, butterflies, bees, and all these other beautiful creatures are lively, colourful and inspiring, just like the awesome stunning insects, flora, fauna, and inclusions in the Amber I design, make and sell. I am intrigued at the history and secrets these organic gemstones will have seen over the millions of years they have been with us, sealed inside the gem for our joy to wear and adorn ourselves with.

My other passions are photography and gardening. I just love taking photos of wildlife, flowers, trees, and our gorgeous 2 rescue rabbits, all of which cross over into the inspirations for Songbird Haven Gifts, and happiness in life.

Our garden is also full of inspirational ideas, using the birds, a hedgehog, insects and all the wonderful flowers with their colours, shapes, structure and positivity.

Reviews

Average review score:

(100% positive from 4 reviews)

Show all →

Reviewed by LouBerry

Such a beautiful necklace with delicate kingfisher. Even more stunning than the photographs. It was beautifully wrapped so stayed wrapped as given as a gift today. Thank you.
- Amber Kingfisher Necklace. Bespoke, Sterling Silver, Gift for Her, Handmade
Reviewed by Heather

Excellent product, arrived promptly, seller easy to deal with, answered my questions almost immediately. I bought the necklace to represent myself, my daughter and new granddaughter. It does exactly that and I love it. The quality is superb
- Amber Planets Necklace. Bespoke, Sterling Silver, Gift for Her, Handmade
Reviewed by Alison

I love my amber necklace! The pendant is well made, classically stylish and with an unusual chain. It all arrived beautifully wrapped. Would definitely order again from this seller.
- Amber Vibrant Cognac Necklace. Bespoke, Sterling Silver, Gift for Her, Handmade

Buying from me

Payment:
You can buy items from Songbird Haven Gifts using credit or debit cards at the checkout.
Songbird Haven Gifts require immediate payment.

Delivery:
Songbird Haven Gifts Jewellery items are dispatched within 3 working days, either by Royal Mail Special Delivery, or Royal Mail First Class Signed for Service, in the UK. We will send confirmation by email once your item has been dispatched, with the tracking information.

Returns Policy

You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item. Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

Returns and exchange details:
Items (other than excluded items below) can be returned to Songbird Haven Gifts, please contact us within 14 days, and Return within 14 days upon receipt of the item. It is your responsibility to pay for the return postage fee. The item must be returned in its original condition, complete, undamaged, unused & have all the packaging components.

If you think your items are faulty, please contact Songbird Haven Gifts via my Folksy main shop page, or email me at songbirdhavengifts@hotmail.com to discuss a replacement or an exchange.

Exclusions:
All custom and personalised orders cannot be returned/refunded, unless they have been damaged during delivery. Please send me a message if this should happen and we will resolve the issue together. Please email me at songbirdhavengifts@hotmail.com

Earrings (due to hygiene reasons), Digital Downloads, Custom Orders & Personalised Orders cannot be returned/refunded, and are excluded from our Refund Policy, unless faulty.

Delivery:
All Songbird Haven Gifts Jewellery items are dispatched within 3 working days, by Royal Mail Special Delivery in the UK. We will send confirmation by email once your item has been dispatched, with the tracking information.

Other Songbird Haven Gifts non-jewellery products are sent by Royal Mail First Class Signed For postage, in addition some items are sent by Royal Mail Second Class Signed For, to keep the postage costs lower for you, these are dispatched within 3 working days. We will send confirmation by email once your item has been dispatched, with the tracking information.

For Custom & Personalised Orders, dispatch time depends on what is required. Please contact me through my Folksy Shop or email me at songbirdhavengifts@hotmail.com for an estimated time.

Below are the 'normal' Royal Mail estimated delivery times. Royal Mail state their may be exceptions with limited transport links and remote areas.

Royal Mail Estimated Delivery Times for UK.
Special Delivery Service: 1 Working Day
First Class Signed For: 1-2 Working Days
Second Class Signed For: 3-5 Working Days

Delayed/Lost in the Post.
If you have any concerns on a delayed/lost package, Please contact me through my Folksy main shop page or email at songbirdhavengifts@hotmail.com

Read the Folksy Returns Policy.