“Handcrafted statement jewellery”
I SolinariJewellery am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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Shipping
I aim to dispatch all orders ASAP usually within a maximum of 2 working days of purchase
I offer free UK shipping via Royal Mail 1st class post
International orders are sent via Royal Mail international tracked & signed
Custom orders
Please feel free to contact me for custom orders
Gift wrapping
All items come with a free ECO friendly gift box or gift bag as standard
I am happy to gift wrap items & include a hand written message free of charge
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
- If your item arrives damaged or faulty, please contact me ASAP to arrange a return or exchange
- I offer free repairs on items that break due to normal wear and tear within 6 months of purchase
- Unless they arrive damaged or faulty I cant accept returns for earrings for hygiene reasons
Please observe the jewellery care instructions below to ensure your jewellery lasts you for many years to come:
- To clean your jewellery, dip a soft cloth in luke warm water and gently wipe
- Avoid antibacterial soaps, harsh detergents, perfumes, creams, oils, chemicals and solvents as these may damage your jewellery
- Protect your jewellery from over exposure to water, sunlight and scratches by removing it before showering or swimming and storing it in a clean dry place out of direct sunlight when not in use
- Please do not try to bend or flex jewellery components from their original shape
- Treat this jewellery gently just as you would any other piece of art
