Red Beaded Necklace with a ...
Solastra£12.00
I Stacey am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Order Cancellations
All sales are final. Once an order is placed, it cannot be cancelled.
Please check your order carefully before completing your purchase.
This does not affect your statutory rights.
Returns & Refunds Policy
We hope you love your order, but if something isn’t quite right, here’s what to do.
You have 14 days from the date you receive your item to request a return.
To be eligible, items must be:
Unused
In their original condition and packaging
To start a return, contact us at info@solastra.uk with your order number and reason for return.
Non-returnable items
Personalised or custom-made items
Digital downloads
Opened greeting cards (unless faulty)
Sale items
Faulty or damaged items
If your item arrives damaged or faulty, contact us within 48 hours of delivery with photos.
We’ll offer a replacement or a full refund.
Refunds
Once your return is received and inspected, we’ll notify you of the outcome.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Return postage
Customers are responsible for return postage, unless the item is faulty or damaged.
This does not affect your statutory rights.