I Diane Lee am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact firstname.lastname@example.org.
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A well established business, I have been making and selling jewellery for over 15 years.
Silver pieces weighing more then 7.78 g are hallmarked at Sheffield Assay office with Goldsmiths hallmark and my makers mark.
In most cases the item shown is the one that you will receive. Occasionally I reproduce designs in small quantities, so the item received may vary from one shown.
I make commissions - please email me if you are interested in this service.
Enjoy the jewellery!
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
International customers, PLEASE BE AWARE of your country's customs tax charges, if any. (please visit your country's customs agency website for more info). It is the BUYERS responsibility to pay for their countries Import Taxes, Duties, Vat, etc. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
All items sent signed for, if you cannot be in to receive them & do not have neighbour or friend to help, I can send to work address, but there must be a responsible person to sign receipt.
The buyer is responsible for delivery costs for returns.