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Buying from me
With Shire Supply Company, love of Quality and style go hand in hand with customer service, Shire Supply stands by all its products. Shire Supply’s focus is on 100% handmade leather products and old fashioned customer service. I stand by all of my products, in the unlikely event that the stitching on your Shire Supply Company’s product should break or rip, Shire invites you to send it back for repair I will do my best to getting it back in your pocket or over your shoulder.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Returns and exchange details
All items (except bespoke items) are covered by the “Distance Selling Regulations”. You are entitled to a refund of the purchase price if you decide to change your mind and inform us within 14 days of receipt of your purchase, the return needs to be postmarked within these seven days. In these circumstances, return postage, packing and insurance costs remain with you, the buyer. Unfortunately I am unable to provide a free returns service.
Further to this, we will give a full refund or exchange (inc. return P&P) if the item you receive is faulty or “significantly not as described” on this website, where you inform us within seven days of receipt of the item and where we confirm that the issue is genuine. (This will usually apply in the unlikely event that we have sent you the wrong colour, size or product). Please note the points regarding natural materials and variations, below.
In either case, any refund requires that the item is returned as supplied (with all tags, extras, packaging etc) and in original condition.
Any customs duties paid by non-EU buyers remain the responsibility of the buyer and will not be refunded by Shire Supply Company. As Shire is only me the return address will be provided on a case by case bases.
Read the Folksy Returns Policy.
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