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Buying from me
Please read this bit to find out how it works...
My dolls are made to order especially for you. When ordering you will have options to choose from such as skintone. Please pay attention to the making time for each dolly and contact me with any questions, as there is sometimes flexibility.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
REFUNDS AND EXCHANGES - MY RETURNS POLICY
I want you to fall in love with your lovely dolly but if, for any reason, you don’t you can return it to me. Please let me know within 14 days from the day after it has been delivered to you.
If the dolly is returned in its original condition, I will exchange or refund the purchase price plus the original delivery costs. I will refund you, by the same means as you paid, within 14 days of receiving it back.
You must send the dolly back to me within 14 days from when you have told me that you wish to cancel. You will have to pay the return postage costs and please make sure that the dolly is packaged properly to make sure that it is in the same condition that you received it, if not I may have to reduce any refund for handling the dolly beyond what is reasonable to decide whether or not you like it.
I will refund the return postage if the dolly is faulty - I hope this is never the case!
Of course I do respect your normal consumer rights, so if there is something wrong with the doll please let me know. All dollies come with a free 'dolly hospital' pass and I will repair them for the lifetime of the doll, but only if the dolly has only been used for normal play. Please contact me by e-mail (lydia[at]pollyhadadolly.co.uk) and we will decide how we can best treat your dolly, or, where appropriate, agree on a refund.
RETURN ADDRESS
Polly had a Dolly, c/o Lydia Stonely, 2 Bathurst Close, Staplehurst, Kent TN12 0NA
SHIPPING - MY DELIVERY POLICY
On each listing is the lead time for each doll. Larger dolls take longer to make and so have a longer time. I may be able to be flexible on this so please do contact me if you want something quicker. I also have ready-made dolls available.
I use Royal Mail for delivery; and will send by 2nd class small parcels to keep postage costs low for you. Delivery costs are added when you place your order. If you are in a rush and need something quickly please contact me and we can arrange next day delivery at an extra cost (UK only).
Read the Folksy Returns Policy.
This doll is stunning! This is my second order from Polly had a Dolly and I am thrilled with it! The item is so pretty and very well made. I love the philosophy behind Polly had a Dolly and am really looking forward to giving this doll to my daughter at Easter. Thank you.