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We are OLLU, an independent furniture making company based in sunny Southend-on-Sea (Essex, South East England).
In our workshop, we design and make a range of contemporary furniture. Our unique collection of pieces are designed to compliment one another and create a beautiful, cohesive range that is perfect for any setting.
Thanks for looking!
Michael & Sally-Anne
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Product description – Every effort is made to ensure that the items we make correspond as closely as possible to the images, but due to the handmade nature of our products there might be slight variations. No responsibility can be accepted for these variations. These could include, but are not limited to, differences in markings/ textures in the wood, unevenness of individual planks, differences in colour or dimensions of products (within 3cm of those stated). If the size is critical, please advise at the time of sale.
Returns – We cannot accept returns of any piece for any of the reasons mentioned above. If in the rare event an item arrives faulty or damaged, we will arrange to collect the damaged item and organise a replacement. We reserve the right to offer a replacement in lieu of a refund.
Cancellation of Order – Made-to-Order items may be cancelled with 7 days of the order date. Refunds will only be made if you advise within 7 days as after this time the item will go into production and the order will be final with no refunds available.
Read the Folksy Returns Policy.
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