I NatalieLauraEllen am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact firstname.lastname@example.org.
Reviewed by Sue
Much of the inspiration for my prints comes from exploring the flora and fauna of our British countryside. The plants that grow on my balcony garden and the wildlife they attract also have a big influence on my work. My ideas are brought to life in a little nook in my Manchester home and all of my products are made in Britain.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Returns and exchange details
If for any reason you are not happy with your purchase, please contact me as soon as possible.
Provided the product is in its original, unused condition and you have taken good care of the goods whilst in your possession, refunds will be accepted up to 14 days after receipt of the item.
If you wish to return your item I advise that you do so via recorded delivery. This will ensure that your order reaches me safely and can be traced if it gets lost. In this instance, please provide proof of postage.
If you do choose to use a standard service which may mean your order cannot be tracked, I am not held responsible if your item is lost and will therefore be unable to process your refund.