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Buying from me
If you buy from me I want you to be happy with your purchase. So if you have a problem please do contact me. I will accept returns that are in a saleable condition within 14 days of purchase, and I will refund in full less postage. Orders will be sent out usually the next day, but definitely within 3 days.
I try to use recycled packaging where possible. Sometimes the postage and packaging charge will work out cheaper than the amount actually quoted. I will refund any over payment.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Read the Folksy Returns Policy.