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Buying from me
Creating original, art, needle felting and personalised giftware, for all occasions.
All items are made individually and lovingly by hand, in my studio in Lacock, Wiltshire using the finest quality materials.
Little Bee Designs is all about offering the highest standards of customer service with the added convenience of shopping online in the comfort of your home. I will keep you updated on every step of your purchase and you will receive an email when the item has been dispatched.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Returns & exchanges:
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery and Ship items back to me within 21 days of delivery.
Please return the items in their original packaging and condition, securely packaged with proof of purchase. Refunds for your items will be issued once the returned item has been received. We regret we cannot refund postage unless the item is faulty.
Always ask for a Proof of Posting Certificate, as we will need a copy of this should your parcel get lost in the post.
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Read the Folksy Returns Policy.
