“Handmade personalised embroidered gifts for all occasions.”
I 'Linenhearts' am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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Welcome to my Folksy shop. I hope you'll be able to find something that's just right. Something that special someone will treasure forever. I want to make sure that you feel delighted with your gift. I design and make handmade gifts for the home, weddings, Christmas, anniversaries, a new baby, birthdays and all other kinds of special occasions. Many of the things I make are personalised, so you can add that extra special message. I hope you enjoy my shop, Emma x
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
PLEASE NOTE: Standard Policy Exceptions
If you have any issues or are unhappy with one of our products - we want to hear from you and we will do what we can to ensure you are nothing but delighted with your purchase. Please remember, that you are ordering handmade, personalised items that are therefore excluded from the distance selling regulations (UK). They can only be returned where they are faulty. Please remember that we are a small company and to us, every order matters.
CANCELLING A TRANSACTION:
The buyer must inform the seller if they wish to cancel an order and they must do this in writing (email) within 24 hours of their purchase.
If the goods have not yet been sent, refunds will be provided within 14 days of receipt of the notification of cancellation.
