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Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Regrettably, due to our items being customised and made-to-order, we are unable to issue any refunds.
If the product is found to be faulty, it is to be sent back to Laser Inspired Designs at the customer's cost, where we will make a new one and forward it on at no extra charge.
If Laser Inspired Designs are found to be responsible for any mistakes or errors, a replacement will be issued with no additional costs to the customer.
Read the Folksy Returns Policy.
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