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Buying from me
*** I source my products from all around the world. I love attending vintage shows and spending time in vintage shops to find pieces I can re-work.
I only use genuine Swarovski Crystal and the best quality Japanese Miyuki Delicate / seed beads for my beadwork. Swarovski Crystals give off the most amazing sparkle.
Enjoy browsing and most importantly have fun!
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
~ Please ALWAYS contact me in the first instance with any issues regarding your delivery and I'll try and do my utmost to resolve the issue. I will ALWAYS either refund or resend items that have been damaged or lost in transit during my original shipping.
~ Items are decribed as accurately as possible and they are thoroughly checked and photographed for proof of condition before dispatch. However, please allow for colour variations from different monitors - This is crucial, as the quality of picture varies between laptops, PCs and smartphones. If possible, double check colours on different devices.
RETURNS POLICY IN ACCORDANCE WITH EU REGULATIONS
~ You're entitled to return your purchase, unworn, undamaged and in the original package (or a similarly suitable package) **within 14 days after receipt of the goods**. Please note no refund will be offered if you return your parcel 14 days after the date you received my original delivery.
~ You're not required to provide a reason. However, you must contact me at iscahandmimi@hotmail.co.uk with the subject "item return [insert order number here]" to inform me that you're returning your package.
Once you have shipped your package you must email me again with proof of delivery. However, please note that the cost of your return shipping isn't refundable under any circumstances, and the item(s) remain your responsibility until they reach my physical address. I will not take responsibiltiy for any item(s) damaged or lost in transit.
~ If you don't provide proof of delivery I'll wait until I receive your parcel to refund your purchase funds and original shipping costs using the same original payment method. If you provide proof of delivery, I'll refund your purchase and original shipping costs using the same original payment method on the same day I receive confirmation.
~ Please note that if a parcel is returned to sender because it has been unclaimed by you and you then decide to cancel your order, I will deduct 20% off your refund. If you request that the parcel is resent, the additional shipping cost will be borne by you.
~ Import duties, taxes and charges are not included in the item price or P&P charges. These charges are your responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
PLEASE NOTE THE ABOVE POLICIES DON'T APPLY TO CUSTOM ORDERS OR SALE ITEMS, FOR WHICH REFUNDS ARE NOT ACCEPTED UNDER ANY CIRCUMSTANCES
Read the Folksy Returns Policy.
