At Hardman Design, we work with a variety of the highest quality hardwoods, sustainably sourced from small, independent suppliers. By retaining the natural quality of the timber, and often retaining live edges to highlight the individual characteristics of each piece of wood, we strive to bring the lasting beauty of nature into the pieces we create.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Returns and exchange details
Refunds are done on a case to case basis. All packaging must be kept to help with claiming Insurance. Pictures help any claim.
Standard items can be returned within two weeks of delivery, that is items ordered direct from the shop without any alterations to sizes, colour or design. Custom sizes and new customized orders cant be returned unless there is a fault with the piece or the are delayed for more than 60 days.
In case of damage please keep the packaging and documents to the package and product. Any damage must be reported within 24 hours of receipt of package.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalised orders, items on sale.