Close
Buying from me
Thank you for looking at my Folksy shop, I'm based in Suffolk, England.
All my items are handmade in by me, including name banners, bunting, crocheted bags and more. Custom orders are welcome, please contact me to discuss your requirements.
Thanks for stopping by.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Customer satisfaction is very important to me, if there are any problems with your purchase, please contact me and I will do my best to resolve it to your satisfaction!
Statutory right of cancellation – Distance Selling Regulations:
You may cancel your contract and obtain a refund by notifying me in writing by post or email within 7 working days starting the day after delivery of the products. I will refund you the cost of the products plus the cost of delivery to you within 30 days of cancellation. You must take reasonable care of the products, and return them to me undamaged at your own cost within 14 days of delivery. If you do not I may deduct my costs of recovering the products from the amount to be refunded to you. This right of cancellation is subject to the conditions and exclusions set out below.
Returns Exceptions:
Personalised items are not returnable
These returns exceptions do not affect your statutory rights.
Read the Folksy Returns Policy.
Find Gorgeous Crafts on social media