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Buying from me
Thank you for visiting Flora Collection shop on Folksy.
Orders are dispatched within 3 days and are shipped using protective packaging by Royal Mail 1st class service.
Kindly let me know if you require signed and tracked service, as this is an additional fee.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
A happy customer who loves the Flora Collection products is my ultimate goal!
If for any reason you are unhappy with your order, please contact me directly to discuss how I can help.
Exchanges
If your order has arrived damaged please contact me directly, kindly include photos of the damage so I can send you a replacement straight away.
Refunds & Returns
If you are not completely satisfied with your product, I will refund your payment (minus shipping costs) up to seven days after you have received your order. You will be responsible for returning items in their original condition as well as return shipping costs.
Read the Folksy Returns Policy.