“Home of the Handmade Journal (& Binder!)”
I Jason Lineham am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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We make all of our journals & binders to order so that they can be personalised. We specialise in custom leather tooling, so if you have a special design or text you would like on the cover of one of our items then just get in touch.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
CANCELLATIONS
As we make each item to order we will only accept a cancellation of an order within 7 days of the order being placed and/or if we have not yet begun work on the order.
FAULTY, DAMAGED OR LOST
We will give a full refund, including return postage costs where necessary, on any item if it is faulty, damaged or lost in the post. Please retain all original packaging and contact us as soon as possible.
If you believe your item is lost in the post then please give it time to arrive, Royal Mail does not consider an item to be lost until 15 business days after the expected delivery date. A refund will be made after this time.
We cannot be held responsible for any consequential loss if an item is lost, damaged or delayed in the post.
Incorrect postal addresses given by the customer or failure of the customer to collect their parcel from their local collection office will not be considered grounds for refund.
