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Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Read the Folksy Returns Policy.
Alice is amazing! She was on holiday when I placed the order and offered me the chance to cancel it if I wanted the bracelet quickly. She then made and sent it the day after she returned so I received it in plenty of time. The bracelet was perfect for my daughter, I gave it to her yesterday and she absolutely loves it! It's beautiful and delicate, and I send my heartfelt gratitude to Alice for making the perfect gift and sending it so quickly.Thank you xxx