Close
Buying from me
Cuddlebums - unique handmade patchwork quilts, memory quilts and blankets for you!
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Returns policy
Why does my order look slightly different to the picture on your website?
Please bear in mind that all of our goods are hand crafted and as such there may be small differences between the goods that you receive and the goods pictured on our website. This should be seen as a sign that your product is not mass produced and that you have an item which is unique!
What is your returns policy?
Our 30-day returns policy means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition (unused, unwashed and returned in the original packaging) within 30 days of the date you received the item (with the exception on non faulty goods made to the customer's specification ie, custom items) and we will issue a full refund for the price you paid for the item--see our Refunds Policy below. We can only accept the return of used (but clean) and pre-washed items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty.
When will I be credited for returned items?
When you send your item back to us, we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.
Read the Folksy Returns Policy.
