“Contemporary handmade jewellery incorporating textiles, wool, fibres, yarns, wire... made in Hartland, Devon”
I Crystal Clarke am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
Handmade Jewellery using my mixed media process incorporating an eco resin, textiles, wool, fibres, yarns, natures harvest. Each piece is designed and handmade individually which guarantees an original piece of jewellery.
I also make Chainmaille Jewellery in Titanium, Silver, Copper.
Precious Jewellery is fully hallmarked including my makers mark CC (Crystal Clarke) by The Birmingham Assay Office.
Made to order items can take 14 to 21 days to complete.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
RETURNS Items that you have purchased that is not to your satisfaction, please return within 14 days of receipt for a refund. Before returning Jewellery please contact me beforehand to let me know. Please email Crystal Clarke at firstname.lastname@example.org and give your order number, let me know why you are returning the item. Please return Jewellery by A Signed for Postal Option and either email or telephone me the Postal Reference Number. Please ensure that goods are adequately packed. Responsibility cannot be accepted for goods lost or damaged in the post through insufficient packing. CANCELLING YOUR ORDER Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order at any point from the time of ordering until seven working days after delivery. To cancel your order, either telephone or email Crystal Clarke at email@example.com with the order number and your instruction to cancel. If I have already dispatched your order, you will need to package the relevant items and send them back to me and then I can refund you.