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Cornish Whispers gifts are mostly made of wood, most of which can be personalised with special dates, names and places, which are perfect for wedding presents, Christening gifts, unique Christmas or birthday presents, or perfect for treating yourself to a finishing touch for your home.
We aim to make all of our gifts totally unique and personal, so you can be confident that your recipient will truly love the originality of their gift.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Refund Policy & Returns
Non Personalised Items
We offer a no quibble 14 Day Money back guarantee. *
We hope that you love your products and never need to return any, but we totally understand that sometimes such occasions arise, and we are happy to accept returns for any reason.
If you have some things you would like to return, please simply fill in our returns form at http://www.cornishwhispers.co.uk/index.php?route=account/return/add
*Not applicable to personalised items, please see below.
We do not charge a re-stocking fee for returns or cancellations.
Refunds are given if any part of your order is unavailable. An exchange will be offered for faulty or damaged items & if a replacement is not available then a credit voucher or a refund will be issued.
If the goods are faulty or damaged on arrival, then a replacement sent to you free of charge, however if the goods are unsuitable or no longer required, you must cover the costs of returning the goods back to us and where a refund is required the original delivery charge will not be refunded.
It is the customers responsibility for the safe return of any item being sent back to us. Items sent back to us must include all original packaging, leaflets, booklets, instructions or inserts that were inside when you received it and in the condition it was received. Failure to do this will result in a reduction of any credit issued.
Replacement items will only be sent out after the return of the original item, unless otherwise agreed. Unreturned items will be charged to your original payment method.
We will not exchange or refund goods that are willfully / accidentally damaged, repaired or modified.
All returns, credit notes and refunds offered are down to our discretion.
It is advisable to obtain a free proof of postage from the post office when returning items to us.
Read the Folksy Returns Policy.
