“Colour Designs Jewellery by Clare Lloyd - contemporary and colourful handmade jewellery”
I Clare Lloyd am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
Many of my items are made to order so please allow up to two weeks for your jewellery to be made - details are shown on each item - however, if you need something sooner, please let me know and I will do my best to help. I try to portray colours as accurately as I can, however, all computer monitors display colours slightly differently, so if you need an exact colour match, please let me know and I will send you the Pantone colour reference.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Please note, I am unable to accept returns of earrings (unless they are faulty) due to hygiene reasons. All items are posted using Royal Mail 1st Class Recorded Delivery and will require a signature upon delivery. Please message me if you would prefer Special Delivery (at an additional cost) or an alternative method. I can post outside the UK, please contact me for details of delivery options and cost.