I'm a graphic designer working from a small studio based near York. All Chatty Nora products are designed and produced by me, nothing is mass produced. I aim to have all items shipped to you within 3 days, I use the Royal Mail second class 'signed for' service so it normally takes 3-4 days for your order to reach you.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.