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London based jewellery designer. Specialising in handcrafted gemstone and pearl jewellery
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
We hope that you are happy with your jewellery. If there are any problems, please contact us right away and we will endeavour to assist you.
Our returns policy is 14 days from receipt should you need to. Please contact us for an authorising reference before returning items. (We recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product.
Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty.
*Unless faulty, earring purchases are non-refundable for hygiene reasons. Your statutory rights are not affected.
We can not offer to exchange items currently.
Read the Folksy Returns Policy.
