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Buying from me
All my books are handbound, carefully packed and posted on the same day if order has been made by 4 pm Monday to Friday. If you order after 4 pm, I will post it on the next working day.
Custom orders also available. If you wish to change the covering materials, add hot foil stamping text, or create a new book, contact me and I happily help to make your dream book. Depends on material availability, custom orders take 3-14 days to make.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
RETURNS:
If you are not happy with your order I accept cancellation and return. Cancellation has to be made within 14 days of delivery. Customers are responsible to return the items back within 10 days of cancellation, well packed, in their original condition. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please note that buyer pays shipping costs of returns.
MISSING ITEM:
If your item lost in the post, I reserve the right to wait 20 business days from the delivery date before issuing a refund/replacement.
REFUND:
Once returned items have been received a replacement can be sent out (if applicable) or refund can be issued within 2 working days.
Read the Folksy Returns Policy.
