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Buying from me
My items are usually created within 10 to 14 days and despatched using a courier service which takes 3 to 5 days. If your order is time sensitive, please feel free to contact me to enquire whether I can accomodate an earlier completion time.
Follow me on Facebook or Instagram using the links at the bottom of the page to see recent orders and new creations by Astada Designs.
You can also find me on www.Etsy.com/uk/shop/AstadaDesigns
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Request a cancellation within: 24 hours of purchase
Dispatch items back within: 30 days of delivery
I don't accept exchanges but please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Items on sale
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Read the Folksy Returns Policy.
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