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Buying from me
Personalised gifts for all occasions - sweet little fabric hearts printed with messages to give to your nearest & dearest. The wording on any of my hearts can be altered providing the wording fits in the space available. If you have any questions or would like advice as to whether you're wording will fit please message me or email info@heartanddesign.co.uk
All my hearts are made to order & I will be sent out within 3 - 5 working days. All orders are sent by 1st class post.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
I hope that you will love the item you've purchased as much as I loved creating it for you. If for any reason you aren't happy with your purchase please contact me immediately, either through Folksy or directly via email to info@heartanddesign.co.uk
Should your item arrive damaged, please let us know within 7 days of receiving it and we will arrange for the item to be returned. Exchanges / refunds will only be given if you have notified us prior to returning the item.
If an item is being returned for any reason other than it is faulty or damaged then the buyer will be responsible for both the original and return postage costs.
I cannot be held responsible for any damage incurred to returned items which have been posted back with insufficient packaging - please ensure items are well packaged if returning them.
Read the Folksy Returns Policy.
Thank you so much, the heart is really beautiful and so well made. It came in a lovely little box. I am so very pleased with it. Many thanks.