“Little Hearts That Say a Lot - Personalised fabric hearts filled with lavender that make perfect keepsake gifts”
I Paula Moorhouse am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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Personalised gifts for all occasions - sweet little fabric hearts printed with messages to give to your nearest & dearest. The wording on any of my hearts can be altered providing the wording fits in the space available. If you have any questions or would like advice as to whether you're wording will fit please message me or email info@heartanddesign.co.uk
All my hearts are made to order & I will be sent out within 3 - 5 working days. All orders are sent by 1st class post.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
I hope that you will love the item you've purchased as much as I loved creating it for you. If for any reason you aren't happy with your purchase please contact me immediately, either through Folksy or directly via email to info@heartanddesign.co.uk
Should your item arrive damaged, please let us know within 7 days of receiving it and we will arrange for the item to be returned. Exchanges / refunds will only be given if you have notified us prior to returning the item.
If an item is being returned for any reason other than it is faulty or damaged then the buyer will be responsible for both the original and return postage costs.
I cannot be held responsible for any damage incurred to returned items which have been posted back with insufficient packaging - please ensure items are well packaged if returning them.