You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I do try to reuse cardboard, bubble wrap, padded envelopes etc where possible for environmental reasons. So please note, sometimes your packaging may have been pre-loved! Items are dispatched between 1 to 3 working days, I try my best to get them out as soon as possible. If you would like something urgently, please do drop me a message. This item will be shipped in the UK using a first class signed for service from Royal Mail. As each piece artwork is unique and one of a kind it cannot be replicated. It is really important to me that they get looked after in transit and reach their new homes safely.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.