You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

We aim to pack your item and prepare it for postage within one business day, this does exclude bank holidays and store shut downs. Immediate payment is required for this item. We trust you will be very happy with your transaction. Please leave feedback. Reciprocal feedback will be left in return. Any issues please contact before leaving feedback, we aim to resolve any issue to your satisfaction

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.