You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

You can cancel the order and get a refund from the maker within seven days after receipt of the item, provided the item has not been used. Faulty items can be returned within six months of payment being made.---------------------------------------------------------------------------------- EUROPEAN COUNTRIES NOT SHOWN ABOVE: ----------------------------------------------- If your country is not one of the European countries shown above, then the website will charge you a Rest of the World charge for shipping. The charge will actually be the same as the European countries shown above and I will make a Paypal refund to you for the excess charge. ----------------------------------------------------------------------------------------------------- I apologise for this but it is outside my control as the Folksy website does not allow me to charge separately for European countries not shown above.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.