Meet the maker hiddencottage gift company

Sharon and Philip thank you for finding our hiddencottage! In it you will find hand-crafted cards and bookmarks together with beautifully mounted photographs. In 2012 we will be opening up new rooms in the cottage where you will find new gift items currently being created. You can also catch us at craft fairs in and around Northamptonshire. Follow us on Twitter (hiddencottage3), and Facebook (www.facebook.com/hiddencottage) to keep up with our movements. See you soon!

Returns Policy
(1) Introduction
We understand that from time to time you may wish to return a product to us. We have created this 14 working day returns policy to enable you to return products to us in appropriate circumstances.

(2) Returns
you may return the product to us under the following circumstance;

(a) we are informed about your wish to return the product(s) within 14 working days following the date of purchase of the product;

(b) the returned product(s) is unused, with its original packaging intact and otherwise in a condition enabling us to sell the product as new;

(c) or the product(s) has been damaged in transit and is unsuitable for use that it is intended.

(d) If you find that the product(s) is not as described; we will also be happy to allow you to return the product(s).

(3) Returns procedure
In order to take advantage of your rights under this returns policy, you must:

(a) contact us (hiddencottage@yahoo.co.uk) about your problem with the product(s) and informing us that you wish to return this to us. Please do this within 14 working days of your purchase of the product(s).

(b) return the product(s) back to the address we will provide to you. Please note that it will be your responsibility to pay for the postage that is needed to send back the product to us. We also recommend that you ask for proof of postage of the returned product(s). If the product gets lost in the post we can not be responsible for this.

Once we have received the product(s) we will then send you a full refund in the way that you paid the money to us.

(4) Exclusions
For the following reason we may not accept any returns under this policy:

(a) we can not accept any refunds unless we have been contacted by you within the 14 days allowed.

(5) Refunds

(a) Should you wish to return the product where nothing is wrong with it; we will give you a refund for the full price paid of any product properly returned by you in accordance with the terms of this returns policy. This includes the original delivery charges but excluding the costs of returning the product(s) to us within 30 days of first contact about the cancellation.

(b) Should the product(s) is not as advertised or develops a fault in 6 months after purchase, we will agree to point 5a as well as give a refund to the postage of returning it to us.

(6) Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) we will not refund or exchange the product(s);

(b) we may retain the returned product(s) until you pay to us such additional amount as we may charge for re-delivery of the returned product(s).

Updated 07/05/2012