Thank you for viewing my Shop. I hope you like some of the items you see. They are all hand made by myself in Lancashire, England.
My hobbies are reading, sewing, needlework, dolls' houses and motor-homing.
If you have any requests please let me know.
Payment is through PayPal as this protects everyone, the sooner payment is received and cleared, the sooner I can get your items to you. Payment should be made within 24 hours of your purchase.
If you don't have a PayPal account, don't worry; you can still pay via the service using a debit or credit card. Choose the PayPal option during checkout. After you’ve submitted your order, click on the ‘Pay Now’ button. Scroll down and you’ll see the option to pay with a credit or debit card WITHOUT having to sign up for a PayPal account.
I am in the United Kingdom so please order early to avoid disappointment.
All goods are made and ready to ship immediately with the exception of custom orders.
ALL GOODS POSTED TO UNITED KINGDOM ADDRESSES ARE SENT BY RECORDED DELIVERY AND WILL REQUIRE A SIGNATURE, with the exception of items in the SALE..
I will normally ship goods on the same working day as payment but occasionally it may be within 3 working days of received payment.
ITEMS SENT OUTSIDE THE UK - PEASE READ.
All items are shipped Royal Mail Airmail with tracking and insurance already included.
Time scales for mail arriving varies, this is down to how long your country's Customs and Shipping Dept take to process and deliver.
WHERE IS YOUR PACKAGE?
Please click on the tracking number I have added to your Paypal despatch email for information on the status of your package.
If you are usually out when your mail carrier calls, please be proactive and look out for the calling card to arrange redelivery. Attempted delivery or incorrect address are the most common reasons for thinking the post is lost.
If you believe your mail to be lost, I can file a claim with my insurers but not until 25 days have gone by. This takes time and we have to be patient to see what the outcome is.
I always obtain proof of posted items.
It can take as long as four weeks for items to arrive in the United States but I find that most arrive in about two weeks.
Items shipped to Canada, Japan, Australia and New Zealand seem to take about six days.
Items going to Europe can also take one week or more but most arrive in under 6 days.
Please note that I cannot be held responsible for postal delays within the postal system.
Please note that the buyer is responsible for all customs duties that may be due.
RETURNS and REFUNDS:
I very much hope you're happy with your purchase.
My shop is subject to the EU Distance Selling Regulations and you may return your purchase to me, within 14 days of receiving it. I will organise a full refund within 30 days. I will refund the full amount paid to me including shipping. However you are responsible for paying for the cost of returning the item to me.
Please return the items in the condition received and in the original packaging.
If the item is faulty, please let me know and return it within 60 days of your payment. I will then refund the purchase price and postage or exchange it if preferred.
Please obtain proof of posting for any returns.
International customers from outside the UK are responsible for paying any duties or taxes imposed by their countries' postal authorities. I will also always put the actual price paid on the customs form.
Mrs Shirley Woosey,
t/a Whimsy Woo Designs