Meet the maker Sue Mellem

Thank you for finding my shop. I hope you find something that you fall in love with here!

ABOUT ME

After training as a Mental Health Nurse and enjoying a career of over 30 years in nursing and healthcare management I discovered a new passion in creating jewellery.

I am now lucky enough to be able to devote my 'working' hours to my own business - finding stunning gemstones, pearls, crystals and other materials to work with, and creating unique pieces of jewellery.

ABOUT MY JEWELLERY

All my jewellery is handmade - each item is individually designed, and no two items will be exactly the same.

Where I make limited editions based on a similar design, each item will have individual characteristics, whether it be a different colour, clasp, natural variations in the stones used, or the individual qualities of a handmade item.

Each and every item is therefore unique.

I love finding new and different beads to work with, and take great satisfaction in deciding which work well together to create something that's a little bit different.

My jewellery has been described as 'Awesome'. 'Gorgeous', 'Sensational', 'Delicately delightful and desirable', 'Simply stunning' & 'Beautiful and exceptional quality'.

I have many returning customers - please do look at my customer's feedback to see their comments.

I add new items most days, so please do check back regularly.

I hope you find something that you like in my shop - either for yourself or as a gift.

If you can't find exactly what you want, please feel free to contact me so that we can work together to create your ideal piece of jewellery.

PAYMENT:

I only accept payment by PayPal. Please note that you do not need to have a PayPal account to be able to pay via PayPal.

Please pay as soon as possible after purchase. If items remain unpaid after 24 hours from purchase they will be placed back in the shop and available again for sale.

SHIPPING

Items will usually be posted within one working day after cleared payment - individual listing will state if this is any different for specific items. It is exceptional for shopping to be beyond one working day.

I will ship to your Paypal address unless you request otherwise.

UK orders will be send via 1st class Royal Mail, unless stated otherwise in the listing.
Purchases totaling over £25 will be sent by 'Signed For Mail', requiring a signature on receipt, unless you request otherwise.

Items will be carefully and lovingly packaged and secured within a padded envelope or sturdy shipping box.

Outside the UK: items will be sent using Airmail - please note that this can take a considerable time to arrive. Please contact me if you want to upgrade delivery and I will do my best to arrange this.
Purchases abroad of £25 or more will be sent by 'International Signed for', which requires a signature on receipt.

Please note - International buyers are responsible for the payment of any customs fees.

As with any postal system, items can occasionally go missing in the post - please contact me if you do not receive your package within the expected timescale.

REFUNDS:

I hope that you will be happy with your purchase, but if you are not, please contact me as soon as possible, so that I can try to resolve your concern.

As a seller within Folksy, I comply fully with the Consumer Protection (Distance Selling) Regulations 2000.

Returns Policy
In using Folksy, sellers agree that the buyer has a right to terminate the contract and return the item even if the item is not faulty in any way (this is the consumer's right in UK law). They have the right to do this up to fourteen days after receipt of the items and a refund must be made within thirty days.
I hope that you will be delighted with your purchases, but if not I am always happy to give a 'No Quibble' full refund or exchange

This does not apply to custom orders (personalised or bespoke products).

Cancelling a transaction.
The buyer must inform the seller if they wish to cancel the order and they must do this in writing (email is sufficient). Upon cancellation of the order sellers must provide a full refund of the cost of the item and any postage costs within thirty days. This does not apply to custom orders.

Return of faulty goods.
The consumer has a right to return faulty goods up to six months after receipt of the goods. A refund to include the cost of return postage must be offered within thirty days of the customer requesting a refund.

Lost items.
If the item is lost in transit then, unless proven otherwise, the seller should assume the contract is terminated and provide a refund or deliver the same item.

Use of this site and any transactions are governed by English Law. Usage will be deemed to have taken place in England and subject to the jurisdiction of the English Courts.