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Buying from me

Welcome to the Owl & Otter! We're based in the sunny seaside town of Brighton and we design and make beautiful gifts and household items. We hope you like our products as much as we do and if you have any questions, please don't hesitate to contact us.

Returns Policy

You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

Read the Folksy Returns Policy.