“'I couldn't find it anywhere......so I made my own!!'”
I Joanne Jones am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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Pretty in Punk is based in the Glorious North of England. Inspired by our Great British punk heritage, we produce a range of bespoke & hand crafted tranklements!
Born out of necessity in 2004, Pretty in Punk created their first range of hand knitted, holey jumpers, made from UK supplied mohair yarn. My jumpers have been used by Vogue magazine, Vidal Sassoon & SKY tv amongst others.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
All knitwear is hand knitted to order, so please make sure you take time to select your correct sizing. If unsure, please contact me and I can advise. Returns are accepted within 14 days of receipt of item, so long as they are returned to us in the condition received and in original packaging with all labels attached. We are very strict on this and any items returned after the specified returns period will not be accepted and returned to sender at their expense. Once we receive your item we will notify you, inspect them item and then issue a refund. All return postage to be paid by the buyer. PLEASE return items via tracked/insured post as we cant be held responsible for any items that get lost or damaged in transit.
