“Handmade Jewellery”
I Michiyo Arai am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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Thank you for visiting my shop.
All of my jewellery is carefully handcrafted in my studio. I dedicate all my heart and care into each individual piece, each item has its own uniqueness like no other.
Many items are made to order and will be shipped within 1 to 5 working days, unless specified otherwise (custom made). If you would like your jewellery shipped urgently, please contact me through Folksy before your purchase.
Instagram: https://www.instagram.com/michiyoarai
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
If any reason you are not satisfied with your purchase, please contact me first via Folksy message within 14 days of the receipt of the items. Unless, the item is custom made or personalized, I can offer you a full refund (less shipping fee) or exchange.
Return / exchange item(s) must be unworn (for hygiene reason) and in the same condition as when it was purchased.
Unless item is faulty, the customer is responsible for all shipping charges. Please keep your proof of delivery confirmation as customers are also responsible for any returned item which is lost or damaged.
The refund will be issued within 5 business days of the receipt of the item(s).
