“ Making people happy with pretty hearts and home decorations”
I heatherandhome am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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I love natural fabrics and beautiful colours in linens and cottons, stripes, dots and checks. I specialise in creating lavender hearts - for Easter, Christmas and all year. All my products are designed and hand sewn by me in my Hampshire garden studio. Every *heatherandhome* item is meticulously finished and presented.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
POST & PACKING - For UK orders, my default postage is Royal Mail's 2nd Class service and I charge a flat rate of £3.00. For orders elsewhere in the world it's a flat rate of £14.40 (international tracked and signed postal service). The postage charge stays the same no matter how many items you order. But do message me if you're in a hurry for your order.
Most items are custom made to order and can take up to 7 working days to be dispatched, occasionally slightly longer at very busy times of the year.
If you need something very quickly, do please message before ordering to check if I can get it to you in time. I usually can!
Buyers are responsible for any import duties that may apply. It is also buyers responsibility to check the item can be shipped to your country.
