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Buying from me

Hi there, thanks for visiting our shop!

All of our products are made in small batches or made to order, meaning they go from the makers hands to the customers.

We love custom orders so do get in touch if we can work together, or have a look at the 'Bespoke' page on our website. www.utology.co.uk

For special offers and new products sign up to our mailing list at www.utology.co.uk

Returns Policy

You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

Returns
We love our products and hope you will too. For this reason we will only ship a product to you if we are completely happy with the quality. If you are unhappy with a product you receive we will accept returns. You must notify us within 14 days of receiving the product and return it, unused in its original packaging. A refund will be issued on receipt of the returned item. We do not accept returns for custom orders.

Damaged, incorrect or undelivered items
All products are inspected for damage before leaving our premises. In the unlikely event that an item is not delivered or arrives damaged or is incorrect, we will send a replacement or issue a refund. If the item is damaged or incorrect, we must be notified within 7 days. We will require photographic evidence of the condition of the item and the packaging so that we can take it up with the courier. We will then contact you with instructions and/or return address. Returns postage for damaged items will be covered by us.
All goods will correspond with their descriptions and be free from defects in material and craftsmanship. Slight variations may occur where wood is used, such as grain appearance and colour.

Read the Folksy Returns Policy.