“Cariad In Stitches where Handcrafted Personalised Gifts are made to order.”
I Carole Lowe am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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Welcome to Cariad In Stitches
All items are despatched via Royal Mail 1st Class post within 1-5 days of receipt of payment (excluding weekends and bank holidays). Please allow up to 10 business days as delays can sometimes happen.. If you require an item quicker please message me and I will do all I can to help.
Most items are made to order and I regularly take on commissions where I will work with you to create a very special gift.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Returns
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements
I offer returns including original postage costs if item is returned within 14 days. (Return shipping is paid for by the buyer.) No refunds are given for personalised items, custom orders or until the purchased item is returned in good condition with no damage and in original packaging. If item has been damaged, refunds are void.
If postage tracking information shows that the item was delivered or left in a porch/bin/bush, or handed to a neighbour to sign, and you don't have it/or didn't get it...no refunds will be given as it will then be a matter for your Post Office to deal with.
